PrimeGo Legal
Cancellation / Refund Policy
Cancellation and refund handling depends on booking type, notice time and operational status.
Last updated: 30 May 2026
Cancellation terms
Cancellation requests should be sent as early as possible via WhatsApp or phone.
Cancellations before vehicle dispatch are usually reviewed free of charge; special arrangements may have different terms.
Refund approach
If prepayment was collected, refund timing depends on the payment channel and bank processing time.
No-show, wrong date/time or last-minute special requests may cause operational costs to be deducted.
Changes
Flight time, hotel or passenger changes are handled based on availability and may affect price.